FAQ:

IS SAFAROAR.COM A REGISTERED BUSINESS?

• • Yes.  Our business is registered with and operated in the state of California.

IS OUR BRAND TRADEMARKED?

• • Yes.  Our lion logos, word marks and the 6 stripes used on our socks  are registered with the United States Patent and Trademark Office (USPTOP).
  • We started out with trademarking with USPTO in late 2018 and our lion cub logo received registration from USPTO on September 23rd, 2025, which completes the theme of our brand.

ARE WE AFFILIATED WITH OTHER BUSINESS/ORGANIZATION?

• • No.  We are not affiliated or associated with any other business/organization.  We are an independently and wholly American family-owned business in Southern California, U.S.A.

HOW DO I CONTACT SAFAROAR.COM?

• • To contact us, you can either click the “Contact Us” link on our website or send an email to support@safaroar.com.
    
  • We strive to reply within the same business day of receiving your enquiries about the products and/or services we offer.  However, it might take up to 48 hours under certain unforeseen circumstances.
    
  • Our customer service philosophy is guided by the Golden Rule: to treat others as you would want to be treated.  We follow the same rule outside of business.  So rest assured we will respond to your enquiries timely.
  • For return and exchange purposes only, our mailing address is: 10441 Stanford Ave. #698, Garden Grove, CA 92842.

ARE ONLINE TRANSACTIONS SAFE?

• • Your purchase transaction(s) on safaroar.com website is safe and secure, as Shopify is our e-commerce website host and payment processor.
  • Shopify is well known and has been an e-commerce website host and payment processor for many small to large well-known brands in the U.S. and around the world for many years, so your transaction on our website is safe and secure.
  • Note:  Since Shopify is our payment processor and e-commerce website host, Shopify processes your payment and refund on our behalf, therefore, we do not have access to your payment information, except your shipping information, which we need to ship your order(s) to you.
  • You can also refer to our Privacy Policy & Terms of Service & Payment Policy on our website for more details, or visit Shopify.com for more info.

HOW CAN I CREATE AN ACCOUNT ON SAFAROAR.COM WEBSITE?

• • We recommend creating an account.
  • Click the “Account” icon, which appears to the right of the store name near the top of the site, and a “Login” screen will open for you to create an account
    
  • If you forget your password, please click the “Forgot Your Password” option in the “Login” page and follow the steps to reset your password.
  • Note:  If you experience difficulties with the "Login" screen, please send us a message via the "Contact Us" link on our website or support@safaroar.com.

HOW CAN I PLACE AN ORDER ON SAFAROAR.COM WEBSITE?

• • Click an item you would like to purchase, and a page will open.
  • Select size and color if applicable, and quantity.
  • Click the “ADD TO BAG” button, a mini “SHOPPING BAG” will open.
  • At this point, if you would like to continue shopping, click anywhere outside of the “SHOPPING BAG” screen or the X in the upper right corner of the “SHOPPING BAG” screen and continue shopping.
  • If you would like to return to the “SHOPPING BAG” to check out, click the “Shopping Bag” icon to the right of the store name near the top of the Home page, and the “SHOPPING BAG” will open.
  • If you would like to remove an item from your "Shopping Bag", simply click the word "Remove" to the right of that item in the "Shopping Bag" screen.
  • When you are ready to check out,  click the “CHECKOUT” button at the bottom of the “Shopping Bag” screen.
  • You can then select an express checkout option or use your credit card or bank card.
  • Provide your email and delivery address and several different shipping options, along with the corresponding shipping costs based on the zip code you provide will show.
  • Select a shipping option and proceed with your payment.
  • Click the “Pay now” button and within seconds, a message appears indicating that your payment was processed successfully.
  • At this point, you should expect to receive an email at the email address you provided in the step above with your order confirmation, which also contains the order tracking number.
  • You can then use the order tracking number to track your order(s) on the website of the shipping company you have selected.

Note:  Please refer to the “Shipping Policy” on our website for further details on our Shipping Policy.

HOW DO I OBTAIN A RECEIPT FOR MY ORDER(S)?

• • After your order(s) are processed successfully, an email confirmation is sent to the email address you provided during check-out with your order details, which you can use as your receipt.  If you do not receive an email confirmation for your order(s), please send us an email to support@safaroar.com or you can click the “Contact Us” link on our website to send us a message with details regarding your order(s).  Please rest assured, we will ensure to research and reply timely with a resolution, as your order(s) are very important to us.

HOW DO I TRACK MY ORDER(S)?

• • After you completed your order(s) successfully, an email is sent to the email address you provided during check-out with a tracking number, which you can then use to track your order(s) on the website of the shipping company you selected during check-out (USPS or UPS).

DO YOU SHIP WORLDWIDE?

• • We do ship worldwide at this time.

HOW CAN I CANCEL MY ORDER(S)?

• • We typically ship your order(s) within 24 hours or the next business day, excluding weekend and Holidays.  If your order(s) have not been shipped yet, your order(s) can be cancelled.  However, once your order(s) have been shipped, you can do a return or exchange after you have received your order, which will be subject to our Returns & Exchanges policy.